What we do

We conduct a comprehensive audit of HRM processes. We identify all HRM-related issues and propose ways to resolve them.

We carry out strategic HRM planning and budgeting for a defined period and outline clear steps for their implementation.

In today’s labor market, employers choose potential employees — and good candidates, just as much, choose which employer to work for. A company’s reputation as an employer plays a major role here. We will help you build a positive reputation both within the company and beyond, analyze your strengths and weaknesses, and propose strategic solutions to strengthen the weaker areas.

Every company employs different kinds of people who, before joining its staff, lived, grew up and were raised within different value systems. The purpose of an HRM handbook and a clearly developed strategy is to present to employees the organization’s position and values — what is acceptable and desirable within the company in terms of communication and relationships — and to set out the HRM processes that enable the company to manage its human resources more effectively.

We help companies have clear job descriptions tailored to that specific organization, since positions with the same title may perform different functions in different companies. Job descriptions are important both in the recruitment process (for finding the right person) and for onboarding and effective communication within the company.

We implement recruitment systems that simplify the search for new staff and save time and resources. The system makes it possible to assess candidates clearly and to minimize hiring the wrong people.

Attracting the best candidates to the company is not enough on its own: whether an employee stays and continues working at the company, and how soon they can perform their duties to the full, depends on proper onboarding. We will help you organize this process smoothly and effectively, save time and reduce turnover among newly hired employees.

There is hardly anyone who fails to appreciate or understand how important it is for a company to have motivated employees. Yet companies sometimes implement motivation systems that do not suit their own employees and have no meaningful effect on the company’s results.
We will help you create motivation systems that work effectively, and we will also implement non-financial motivation systems, which will likewise help you motivate your employees.

Employee loyalty and commitment sometimes differ from motivation. We also work on increasing employees’ loyalty and dedication to the company.

We implement employee performance assessment mechanisms that make the work performed by each employee measurable.

We assess the effectiveness of existing compensation and benefits systems and propose ways to improve them.

Business owners often have no idea how the effectiveness of the HR department’s work can be measured and understood. Yet there are HRM metrics that make it possible to measure and clearly understand in which areas of HRM the company is effective and in which it falls short. We will implement all the relevant HRM metrics and enable you to continue applying and using them in the future.

We conduct a comprehensive audit of HR administration. We identify existing issues and propose ways to resolve them.

With our help, it becomes possible to automate the document workflow to the maximum extent and to cover the entire process in a minimum of steps.

We provide staff recruitment services for all levels of a company.

A company’s organizational structure is the foundation for effectively organizing working relationships and business processes. With our help, it will be possible to develop or improve a truly functional organizational structure that serves the achievement of business goals and is free of processes that create unnecessary complications.

A clear description of the powers and responsibilities of the company’s departments and divisions makes it possible both to clearly define the results expected from each unit and to rule out redundant actions where a particular department holds the authority for a given action or decision. We will help ensure that every unit understands its overarching goal and the scope of its authority in decision-making.

A company’s business processes regulate relationships between employees and make the work of the entire business faster and more effective. We will create clear business processes that require a minimum of steps to complete any task while still covering all the risks.

We are also ready to test and evaluate the effectiveness of the business processes currently in place in your company and to propose ways to improve them.

Our experienced professionals take a tailored approach when working with each company and identify the customer service issues specific to that particular company. We call this process diagnostics. Only after a correct diagnosis is targeted and proper treatment possible.

Our professionals develop “living” scripts/standards and processes tailored to the needs of each company. Serving customers in line with approved standards increases customer satisfaction.

We train service staff from A to Z.
We believe that customer service begins before the customer and the service employee ever meet, and does not end when the customer leaves or makes a purchase.

We implement customer service control mechanisms that make it possible to continuously monitor the service process going forward.

Our professionals build a contact center from the ground up, or improve an existing one and make it more effective. The work is carried out through the following steps:

• Development and deployment of IVR systems
• Identification of customer service issues
• Automation of customer service
• Development of customer service standards
• Development and deployment of work monitoring and evaluation mechanisms

A study and comparative analysis of salaries and compensation packages for comparable positions in the market. The results make it possible to build a competitive compensation system that is in line with the market.

An assessment of employee engagement, satisfaction, motivation and willingness to stay with the organization. The survey reveals the key factors that affect loyalty and the potential risks of employee attrition.

A comprehensive assessment of an employee’s or manager’s professional and behavioral skills through feedback from their manager, peers and subordinates, as well as self-assessment. The results make it possible to identify strengths and areas for development and to shape individual development paths for employees.

An assessment of the actual quality of customer service, based on pre-defined criteria and carried out through anonymous visits or interactions. The study reveals the level of compliance with service standards, existing problems and opportunities to improve the customer experience.

A systematic assessment of employees’ professional knowledge, skills, behavioral competencies and work performance. The results provide a basis for well-founded decisions on development, training, promotion and talent management.